fas723
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« on: December 01, 2009, 04:01:04 pm » |
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Hi.
I placed an order two weeks ago, but I never received any payment info. So I mailed you back, but no answer.
This week I did get reminders from both you and paypal that I hadn't payed. So once again I tried to contact you, but same thing again. No answer.
Could you please help me out here? I would really like my mede8er soon.
I used your European site and my number is Order 43.
My e-mail is: anders.berfner(at)itt.com
Thanks / Anders
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Mede8er1
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« Reply #1 on: December 01, 2009, 04:11:20 pm » |
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Hello Anders
I just checked with our EU partner and they claim the payment info was mailed to you. Pls check your junk folder as it might have ended up in there. If you still dont have it pls let me know.
Mede8er1
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Mede8er1
The Greatest Show on Earth
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MarAri
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« Reply #2 on: December 01, 2009, 05:20:10 pm » |
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I also haven't received a payment request. I also checked my junkfolder. EDIT: It's done!  |
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« Last Edit: December 01, 2009, 10:29:28 pm by MarAri »
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fas723
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« Reply #3 on: December 02, 2009, 10:15:31 am » |
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I have now looked through my whole junk mail box and it is not there.
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Mede8er1
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« Reply #4 on: December 02, 2009, 10:23:45 am » |
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Hello Anders I suggest you mail sales@mede8er.eu as they control the sales in the EU. From my investigation it looks like you are not receiving the mails. Mede8er1 |
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Mede8er1
The Greatest Show on Earth
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fas723
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« Reply #5 on: December 03, 2009, 01:53:32 pm » |
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Ok, thanks.
I will try, but that is the same address I send my other mails too...
/ Anders
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fas723
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« Reply #6 on: December 03, 2009, 05:36:02 pm » |
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Hello again.
I did actually get a now, but it appears like you don't want me as a customer...
Your sales office claim that this info is included in the mails from PayPal, but it is not. I can't see at least. And I can't understand why they refuse to just send it to me?
It seems like I have to buy some other media extender. Feels bad, Mede8ter looked promising...
Thanks anyway / Anders
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Mede8er1
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« Reply #7 on: December 03, 2009, 07:12:11 pm » |
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Hello Anders
I have a copy of a email that was sent to you by Paul from Mede8er EU today. Pls let me know what you are missing or still require to complete the payment transaction. We do want you as a customer.
Mede8er1
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Mede8er1
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fas723
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« Reply #8 on: December 04, 2009, 02:35:21 pm » |
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I now know what is wrong. I didn't know that "Doorgaan" meant "This-is-the-button-you-shall-push-in-order-to-pay". I didn't even see that it was a button until today. Well, everything is paid now.
Thanks a lot for your help (I'll get back with more enoying questions later) / Anders
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Maasbommel
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« Reply #9 on: December 04, 2009, 05:23:51 pm » |
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Just a shorter translations of "Doorgaan" (I am Dutch...) It means "continue".  |
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