Author Topic: New laptop cannot access files on internal HD: access forbidden  (Read 485 times)

Offline arjan64

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New laptop cannot access files on internal HD: access forbidden
« on: October 28, 2019, 11:54:03 AM »
Recently, I had to change laptops. My new laptop (Windows-10) cannot access (read/write) the files or subdirectories on the internal HD of my Med500X2. My old laptop (which is gone) could. Can someone please suggest a way to change the rights such that this works again? So far nothing I tried worked... [I posted a similar message some days ago, but it seems gone...]

Offline jer1956

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Re: New laptop cannot access files on internal HD: access forbidden
« Reply #1 on: October 28, 2019, 07:01:49 PM »
Via Samba? Windows 10 has Samba1/CIFS disabled by default....to encourage users to move over to SMB2.
It can be turned on via Windows Features in Cintrol Panel /Software.

Offline arjan64

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Re: New laptop cannot access files on internal HD: access forbidden
« Reply #2 on: October 29, 2019, 07:35:00 AM »
My settings suggest that this is already on. I'll give it a try and report progress here! Thanks!

Offline arjan64

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Re: New laptop cannot access files on internal HD: access forbidden
« Reply #3 on: October 29, 2019, 11:55:19 AM »
I have the impression that the Samba1-suggestion will not work. I haven't tried it yet (not at home), but all I can find on this issue is that I should just activate SMB1/CIFS and then old gadgets running this protocol should work again. But my laptop already has this switch active, so there is nothing to change. Or do I overlook something?

Offline jer1956

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Re: New laptop cannot access files on internal HD: access forbidden
« Reply #4 on: October 29, 2019, 12:33:23 PM »
Are you  saying the Med appears as a Network Store..but you cannot access the folders in it?

Offline arjan64

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Re: New laptop cannot access files on internal HD: access forbidden
« Reply #5 on: October 29, 2019, 03:11:38 PM »
Yes! The MED appears fine as an external drive when I connect it directly with the blue cable to a USB-port on the laptop. I can even open the main directory and see the subdirectories (which contain the separate video's that I collected there). But I cannot open any of these subdirectories or copy them.

Offline jer1956

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Re: New laptop cannot access files on internal HD: access forbidden
« Reply #6 on: October 29, 2019, 04:58:01 PM »
So you do not mean via Samba over the network , but directly connected as USb drive. It sounds like the NTFS journal file is corrupt and the disk has become write protected. Run chksdsk via tools. And do not use Safe Removal in the future. Use the recommended removal tool found in the X3D section.   

https://quickandeasysoftware.net/software/usb-disk-ejector

Offline arjan64

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Re: New laptop cannot access files on internal HD: access forbidden
« Reply #7 on: October 30, 2019, 05:59:07 PM »
I opened a cmd-box as administrator and gave the following command:

chkdsk d: /f

The utility ran for a minute and saw no problem:

============================================================

The type of the file system is NTFS.
Volume label is Doos.

Stage 1: Examining basic file system structure ...
Progress: 0 of 68656 done; Stage:  0%; Total:  0%; ETA:   0:03:19   
Progress: 2306 of 68656 done; Stage:  3%; Total:  1%; ETA:   0:03:18 . 
Progress: 4820 of 68656 done; Stage:  7%; Total:  3%; ETA:   0:03:13 ..
Progress: 16641 of 68656 done; Stage: 24%; Total:  9%; ETA:   0:00:14 ...
Progress: 31489 of 68656 done; Stage: 45%; Total: 16%; ETA:   0:00:09   
Progress: 46849 of 68656 done; Stage: 68%; Total: 23%; ETA:   0:00:07 . 
Progress: 61697 of 68656 done; Stage: 89%; Total: 31%; ETA:   0:00:06 ..
Progress: 68656 of 68656 done; Stage: 100%; Total: 34%; ETA:   0:00:06 ...
                                                                                       
                                                                                       
  68656 file records processed.                                                       

File verification completed.
Progress: 1020 of 1020 done; Stage: 100%; Total: 37%; ETA:   0:00:04   
                                                                                       
                                                                                       
  1020 large file records processed.                                   

Progress: 0 of 0 done; Stage: 99%; Total: 37%; ETA:   0:00:04 . 
                                                                                       
                                                                                       
  0 bad file records processed.                                     


Stage 2: Examining file name linkage ...
Progress: 20260 of 70926 done; Stage: 28%; Total: 48%; ETA:   0:00:04 ..
Progress: 58 of 58 done; Stage: 100%; Total: 64%; ETA:   0:00:01 ...
                                                                                       
                                                                                       
  58 reparse records processed.                                     

Progress: 68681 of 70926 done; Stage: 96%; Total: 64%; ETA:   0:00:01   
Progress: 68725 of 70926 done; Stage: 96%; Total: 64%; ETA:   0:00:01 . 
Progress: 68771 of 70926 done; Stage: 96%; Total: 65%; ETA:   0:00:01 ..
Progress: 68821 of 70926 done; Stage: 97%; Total: 65%; ETA:   0:00:01 ...
Progress: 68858 of 70926 done; Stage: 97%; Total: 65%; ETA:   0:00:01   
Progress: 69061 of 70926 done; Stage: 97%; Total: 66%; ETA:   0:00:03 . 
Progress: 69104 of 70926 done; Stage: 97%; Total: 66%; ETA:   0:00:03 ..
Progress: 69179 of 70926 done; Stage: 97%; Total: 66%; ETA:   0:00:03 ...
Progress: 69245 of 70926 done; Stage: 97%; Total: 66%; ETA:   0:00:03   
Progress: 69328 of 70926 done; Stage: 97%; Total: 67%; ETA:   0:00:03 . 
Progress: 69397 of 70926 done; Stage: 97%; Total: 67%; ETA:   0:00:03 ..
Progress: 69444 of 70926 done; Stage: 97%; Total: 67%; ETA:   0:00:03 ...
Progress: 69498 of 70926 done; Stage: 97%; Total: 67%; ETA:   0:00:03   
Progress: 69576 of 70926 done; Stage: 98%; Total: 67%; ETA:   0:00:04 . 
Progress: 69639 of 70926 done; Stage: 98%; Total: 68%; ETA:   0:00:04 ..
Progress: 69697 of 70926 done; Stage: 98%; Total: 68%; ETA:   0:00:04 ...
Progress: 69741 of 70926 done; Stage: 98%; Total: 68%; ETA:   0:00:04   
Progress: 70926 of 70926 done; Stage: 100%; Total: 68%; ETA:   0:00:04 . 
                                                                                       
                                                                                       
  70926 index entries processed.                                                       

Index verification completed.
Progress: 0 of 0 done; Stage: 99%; Total: 68%; ETA:   0:00:04 ..
                                                                                       
                                                                                       
  0 unindexed files scanned.                                       

Progress: 0 of 0 done; Stage: 99%; Total: 68%; ETA:   0:00:04 ...
                                                                                       
                                                                                       
  0 unindexed files recovered to lost and found.                   

Progress: 58 of 58 done; Stage: 100%; Total: 68%; ETA:   0:00:04   
                                                                                       
                                                                                       
  58 reparse records processed.                                     


Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Progress: 0 of 0 done; Stage: 100%; Total: 99%; ETA:   0:00:00 . 
                                                                                       
                                                                                       
  1136 data files processed.                                           

CHKDSK is verifying Usn Journal...
Progress: 0 of 802 done; Stage:  0%; Total: 99%; ETA:   0:00:00 ..
Progress: 802 of 802 done; Stage: 100%; Total: 99%; ETA:   0:00:00 ...
                                                                                       
                                                                                       
  6576032 USN bytes processed.                                                           

Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

1460260304 KB total disk space.
1439446224 KB in 5951 files.
      3740 KB in 1137 indexes.
         0 KB in bad sectors.
    185936 KB in use by the system.
     65536 KB occupied by the log file.
  20624404 KB available on disk.

      4096 bytes in each allocation unit.
 365065076 total allocation units on disk.
   5156101 allocation units available on disk.

=======================================================

Now I tried to see if anything had changed.
I opened an Explorer window and managed to get into the drive d:.
There, I was allowed to open the main subdirectory where I wanted to go.
Subsequently, I was NOT allowed to enter the sub-sub-directory with the media-files that I wanted to access:

"You have been denied permission to access this folder. To gain access to this folder you will need to use the security tab"

Of course, I then clicked on the link to get into the security tab. This tab told me: "You must have Read permissions to view the properties of this object. Click Advanced to continue."

Next, I clicked on Advanced, which gave me: "You must have Read permissions to view the properties of this object. Click Continue to attempt the operation with administrative permissions."

Clicking on Continue gave me: "You do not have permission to view this object's security properties, even as administrative user. To try taking ownership of the object, which includes permission to view its properties, click Change above."

Clicking on Change gives me a menu where I have to specify:
- Object type
- Location
- Object name
The samples shown don't give me a clue on how to proceed. Preferably, I would like to regain access to my main directory and all its subdirectories in 1 go. Do you have a suggestion? Either on how to enter the desired specs in this last window, or on how to get the whole thing back under control again?

Offline jer1956

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Offline arjan64

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Re: New laptop cannot access files on internal HD: access forbidden
« Reply #9 on: October 31, 2019, 08:11:06 AM »
Sounds like a solution! I'll give it a go this evening and let you know! Thanks!