You already have had the official reponse from Mede8er1. The problem is not fixable . . .
Sorry for my ignorance; so am I to assume Mede8er1 = customer support = my response? (and my apologies if you're about to tell me 'if you'd read thread xyz you'd know all this' but in an ideal world, none of us would need to venture into the depths of forums to try and fix things, especially those, like me, who only recently purchased a mede8er player).
I note mede8er1's first post on this thread mentioning along the lines 'we
think it's this' and 'we
think it's that'. Really?
I'm just an average Joe consumer with a fairly broad / general IT acumen for most things and I buy stuff expecting it to work and try to get all the kit operating in sync and as media friendly as possible for my less well-teched but better half so as she can watch the telly using one remote and without having to worry or care anything about ethernet cables / HDMI inputs / file management and all the rest of it. So as an average Joe consumer, I bought my (second) shiny new mede8er
only 3 months ago for a spare room. As before, it came with a nice little glossy manual telling the customer all about how he/she can easily scrape - just click this, click that - job done, it works! Well guess what, no more it doesn't.
I have a reasonable amount of patience and truly respect everyones' efforts to sort out problems (I can see you are a major contributor, thanks), but doubtless many will just feel totally let down by Mede8er - their support included, whoever that is.