Movies lose sound

[Pablox2017]

Hi,

i have some trouble with the Mede8er1000X, latest Firmware.

1. Some movies what play many times correctly, now without sound. I delete the movie and transfer it again to the Player but the problem still present. Then I converted the movies to another format on the PC but the problem remains at Mede8er. At PC no problems to play that movies.

2. Some movies what play correctly as avi, mp4 or mkv now i get the error message "unknown format". Then I converted the movies to another format on the PC but the problem remains at Mede8er. At PC no problems to play that movies.

I need a solution for the problem. As i said the movies runs many times correctly. From time to time another movies comes with no sound or "unknown format" ;( If someone has a idea i am very thankful.

Please apologize my bad english but hope u understand what i mean.

Greetings Pablox

[K.B.Nikto]

Hi Pablox,

I suggest you go to the firmware download section then reinstall the player's software. It's important to use the "Emergency Install" procedure outlined there.

[Jennapan]

Your knowledge allows me to move on, no matter how much trouble.