Firmware upgrade failed; Med500x dead ..

[Valleyman]

Had some subtitle issues with my recently purchased MED500X.

It had no HD installed so yesterday i bought one. (Used an external drive till then)

HD in, ready for a firmware upgrade.

Old firmware was 1.2.1, the new one i would be 2.1.0..

I followed all the instructions on this forum.

USB-stick with both files in the MED.
Unplugged the power. Then plugged it in again.
Pushed the power-button for 10 seconds.
Firmware started upgrading as aspected.
Looked good untill it stopped at proximmely 40 %.......

Then I waited for more then one hour but nothing changed anymore.
The power-button did not respond, so i unplugged the power cord.
A short message appeared for 2-3 seconds, then the Med froze....

What can i do to make it work again ?

Tried already without HD; no succes ...

[Tundel]

did you try this:

Emergency Installation Procedure

 - Download the latest Firmware from the Mede8er website;
 - Unzip the file and you will find two files ie install.img and logo_pal_bmp;
 - Copy both these files to the root directory of a Flash Drive;
 - Plug the flash drive into the Mede8er;
 - Disconnect the power jack at the rear of the Mede8er then plug it back in;
 - Now press the on/off button and keep it pressed in for 10 seconds and then release;
 - The LED on the from fascia of the Mede8er with flash red-blue and you will get a progress bar on your TV display;
   (some TV's will not display this)
 - Wait until the Mede8er re boots itself +/- 90 sec;
 - Your Mede8er is now be updated;
 - Re-boot once by pulling power and use as normal;
xxxx WARNING - DO NOT REMOVE POWER DURING THE UPDATE PROCESS xxxxx

http://www.mede8erforum.com/index.php?topic=1878.0

[Maasbommel]

You have probably one of the following issues causing you this trouble:
1.  using an usb stick that has a corrupted format -> reformat your usb stick and use a full format and not a quick format (FAT32 or NTFS)
2. a corrupted image, redownload, unrar again an put again on your stick to retry
3. stick not put in far enough, contact problem on usb -> check, try other usb port, try other stick

regards,
Maasbommel

[Valleyman]

I used a "FAT"- formated USB-stick.

Will try again after i format the stick  "FAT32".

Tried 2 different downloads to be sure the downloads weren't corrupted.
Still possible, but unlikely.

Tonight i'll try again, thnx so far !


@ Tundel; i followed instructions as given. Thnx 2 you anyway for responding !

[greywall]

You have probably one of the following issues causing you this trouble:
1.  using an usb stick that has a corrupted format -> reformat your usb stick and use a full format and not a quick format (FAT32 or NTFS)
2. a corrupted image, redownload, unrar again an put again on your stick to retry
3. stick not put in far enough, contact problem on usb -> check, try other usb port, try other stick

...to format the USB pendrive, there is an utility HP USB disk storage format tool  that you can download here:
http://h50178.www5.hp.com/local_drivers/17550/SP27608.exe
Regards
Greywall

[Maasbommel]

When using this tool be sure not to make it bootable, otherwise that can cause problems loading the firmware.

[tachita]

is it better to do full format  for pen drive.
also when download the fw , try to disable the heuristic scan from antivirus at archive type, or disable antivir and keep firewall active and save it to a lees fragmented hdd.
after download the fw archive try to extract directly to usb pen drive.

[Valleyman]

Tried all suggestions.
No difference.

When booting the Mede8er logo appears and that's all ....

No attempt whatsoever to update.

Anyone

[Maasbommel]

Try another usb stick if you have one....

[Valleyman]

Tried 2 different sticks.
(First i thought that was the problem)

Today i'll take it back to the store. (Mediamarkt)

This is a dead end road.

Like all firmware-update that fail this is whithout the proper technical knowhow / back-up a problem that cannot be solved bij customers. The bios needs to be flashed / replaced with special tooling.
I have to leave it up to the experts.

Anyway, THNX for all help !

[Valleyman]

It's six weeks later now...

I took the (dead) player back 2 "MediaMarkt" where i purchased it about 10 weeks ago.

In approximately 3 weeks "the problem would be fixed".

I waited 5 weeks before returning to the store and then they told me that the problem "could not be fixed".

They gave me a brandnew one and apologized that they hadn'd notified me in time.

@Home I found out that the new player had firmware 2.1.

Firmware 3.04 is the latest at this moment so i upgraded it, this time whitout any problems.

Problem solved. Thanx for all replies.

ANYWAY; UPGRADING CAN GO WRONG !!!!!!

[Ormbett]

That was a sad introduction to the mede8er-experience. I hope it will work out better from now on and that you can enjoy some really good movies now! 

For further enhancing of the mede8er-experience just add popcorn or waffles! 


Kind regards
Ormbett

[jer1956]

ANYWAY; UPGRADING CAN GO WRONG !!!!!!

We take flashing firmware etc for granted. As you say problems do happen. Gigabyte created Dual Bios motherboards for that reason. I bet only a minorty ever get into a position that they benefit from two bios's and these unlucky users are very grateful!