Mede8er Forum > Mede8er Products > MED500X / MED400X > Technical Issues > Mede8er Hangs
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Author Topic: Mede8er Hangs  (Read 695 times)
deanhenstock
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« on: October 11, 2009, 02:57:00 pm »
Hi my mede8er is stuck on the screen where the 8 shows as if something is connected to it via the USB port, I have tried to do a hard reset etc with no luck, any idea's what my guarantee here, can I take it back to the store its only 1 week only
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Mede8er1
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« Reply #1 on: October 11, 2009, 03:08:58 pm »
Hi Dean, Sounds like yr unit is not booting up and is stuck on the splash screen. Have you tried the  Emergency Recovery Procedure

Download the latest Firmware from the Mede8er website. Unzip the file and you will find two files ie install.img  and logo_pal_bmp. Copy both these files to the root directory of a Flash Drive. Plug the flash drive into the Mede8er. Power the Mede8er down. Power up again and hold the on/off button for 10 seconds and the unit will automatically re install the Firmware.       

If this does not rectify the problem the unit will have to be sent into our service dept.   

Mede8er Admin
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